1. Right of Withdrawal
According to consumer protection laws, you have the right to cancel your purchase and request a return within 7 days after receiving the product. To exercise this right, please contact us via email at contato.bestlicencas@gmail.com or via WhatsApp at +55 (11) 97379-9664 and fill out the form to start the return process.
2. Exchanges
If you wish to exchange a product, the first step is to contact us via email at contato.bestlicencas@gmail.com or via WhatsApp at +55 (11) 97379-9664. After your exchange request is approved, you will receive an email with updates regarding the product.
3. Manufacturer’s Warranty
All our products come with a 1-year warranty. If the product shows manufacturing defects within this period, you may request an exchange or return. Please contact us to initiate the warranty process.
4. Return Process
After your return request is approved, you will receive your refund within the established timeframe, according to the payment method used. This process will have no cost to you.
5. Contact
If you have any questions about our return and exchange policy, please contact us through the following channels:
Customer Support Channel
Email: contato.bestlicencas@gmail.com
Phone: +55 11 97074-8159
Support hours: Daily, from 08:00 AM to 07:00 PM